Return & Cancelation Policy

Return Policy

How to return your purchase?

Qoarela packages will not be shipped with any paper invoices or return slips. Instead, we ask you to contact info@qoarela.com directly. We will then provide you with further information and with an address for you to send the package.

Once we check that items are in their original state and with all their tags and packaging, you will receive a confirmation e-mail to let you know that the correspondent amount will be refunded into your account.
Returns are possible worldwide for all full price items only within 14 days of shipping receipt. Please note that Final Sale items are not eligible for a return.

Qoarela reserves the right to not accept any return or merchandise that does not meet the below requirements. If your return is not accepted, it will be sent back to you at your expense and a refund will not be issued. We appreciate your understanding. Please be aware that original shipping fees are not refundable.

 

Returns need to be shipped on the customer’s own expense.

Shipping costs will be payed by the client who wishes to place the return. If your item was faulty, Qoarela will pay for the entirety of shipping costs (applies only in Spain and Portugal). For added safety, please insure all packages with a tracking number. You will be responsible for your item until we receive it back in our warehouse. We recommend using a courier or post system that allows you to track your item; and also keeping your receipt.

Exchanges

We accept exchanges/returns within 14 days of the purchase. Please contact us in both cases: info@qoarela.com

Return conditions

Before you send any return package for a refund, please make sure your contact us at info@qoarela.com. Purchases must be returned to Spain. Items returned must be in their unused original condition in its original packaging, with all Qoarela item tags attached and any related accessories or instruction booklets included. Incomplete, damaged, worn, soiled or altered returns, or anything Qoarela reasonably believes has been used, will not be accepted and therefore sent back to the customer without a refund payment.

Refund

Refunds will be credited to the original purchaser’s method of payment.

On receipt of a return, we will process the refund as soon as possible. We estimate that refunds will be made by the provider of your payment method within 7-10 working days. Working days are Monday to Friday excluding Spanish public holidays. Once your refund has been processed, a refund confirmation will be sent to the email address provided at checking out. Your financial institution may require additional time to process the refund to your account.

Please keep your shipping note until you have received your refund.

If the item which you are returning was purchased in a currency other than your local currency, any refund will be paid in the same currency as purchase. Due to fluctuations in currency exchange rates the amount refunded may be higher or lower than the original price paid.

Order cancellations and modifications

In certain circumstances, before your order has been dispatched, we may be able to cancel your order. Please contact us by telephone and email as soon as possible after placing your order and Customer Service will advise if cancellation is available.

Important note:

What if the refunded amount is incorrect or if there are other issues?

In the unlikely event of the refunded amount being incorrect, please contact us at info@qoarela.com and we will try and address the issue as soon as possible.
In the case of special promotions when shipping costs were to be offered free of charge, the client will need to cover the shipping costs associated with the return or exchange.